Return & Exchange Policy

1. Return Eligibility

• The return request must be made within 3 days of delivery.
• The item must be unused, unworn, unwashed, and in original packaging.
• All tags, labels, and accessories must be intact.
• The item must not be listed under non-returnable items.

2. Non-Returnable Items

• Perishable goods
• Personal care items (if opened)
• Customized or personalized products
• Final sale / clearance items
• Gift cards

3. Return Process

1. Submit a return request via email, account dashboard, or WhatsApp.
2. Wait for return approval and instructions.
3. Ship the item to the Company Registered address.
4. Share tracking details (mandatory).

4. Refund Policy

• Refunds are eligible only for orders cancelled before final acceptance (usually within 30 minutes).
• Refunds are processed within 5–10 business days after approval.
• Refunds are issued to the original payment method.
• Shipping fees are non-refundable (unless item is defective or wrong item received).

5. Exchange Policy

• Exchanges allowed for size, color, or defective items (subject to availability).
• If replacement is unavailable, store credit will be issued.
• Customers may need to pay price differences (if applicable).

6. Damaged or Wrong Items

• Report within 24 hours of delivery.
• Share photos/videos as proof.
• Replacement or refund will be arranged at no extra cost.

7. Return Shipping Costs

• Customer pays return shipping (unless item is defective).
• Original shipping charges are non-refundable.